Still Life

With four guide ropes attached to it, the east-side clock face is raised into position. While it didn't seem that windy on the ground on Saturday, Jan. 28, winds higher up were strong, requiring extra guidance to bring the clock face safely to the Old Main bell tower.

Old Main clock faces installed

Ben White of New Vibrations Audio and Video works on a ledge of the Old Main bell tower, to remove the speakers from the old chime system. The company installed a new carillon system today (Jan. 27) that will play a digital recording made of the original Old Main bell that now sits adjacent to Old Main and other bells of comparable sizes.

New carillon, restored clocks being installed

The funeral procession for Joe Paterno made its way past Beaver Stadium and down Porter Road as crowds applauded on Jan. 25. Thousands lined the procession route through the University Park campus and downtown State College to bid a last farewell to Joe Paterno.

Joe Paterno's funeral procession

Coach Joe Paterno was on the field for the first half of the Nittany Lions' football game. Penn State beat the Iowa Hawkeyes 13-3 on Oct. 8, 2011, in front of an enthusiastic crowd at Beaver Stadium.

Joe Paterno through the years

Katie Knobloch and Andrew Adamietz, members of the a capella group Blue in the Face, shared a candle at the vigil held Sunday, Jan. 22, to mourn the death of Penn State football coach Joe Paterno, who passed away earlier in the day. Several thousand members of the Penn State and State College community came out to the Old Main lawn on Penn State's University Park campus for the vigil.

Thousands mourn Paterno's passing

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Updates:
Penn State Promise

Penn State Harrisburg community forum to discuss child abuse

Video: Board of Trustees' Jan. 20 press conference

Newly elected chair of the Board of Trustees delivers remarks

Frazier provides update on independent investigation

Guidelines for reporting of child abuse, sexual assault

NEPA Customer Service Constortium seeks local leaders

Tuesday, September 8, 2009
Participants in the NEPA Customer Service Consortium, from left: Janet Rosenbaum (Penn State Wilkes-Barre); Karla Porter (Greater Wilkes-Barre Chamber of Business and Industry); Karen Long (Network Solutions); Mark Brown (Frontier Communications); Julie Space (TMG Health Inc.); Cheryl McCann (Metz & Associates); Shelley Hayden (TMG Health Inc.).
Participants in the NEPA Customer Service Consortium, from left: Janet Rosenbaum (Penn State Wilkes-Barre); Karla Porter (Greater Wilkes-Barre Chamber of Business and Industry); Karen Long (Network Solutions); Mark Brown (Frontier Communications); Julie Space (TMG Health Inc.); Cheryl McCann (Metz & Associates); Shelley Hayden (TMG Health Inc.).

The NEPA Customer Service Consortium recently held an organizational meeting and professional development session at PNC Field in Moosic, Pa.

The event, hosted by Consortium member Frontier Communications, featured a presentation by TMG Health Inc. called "212: The Extra Degree." The Extra Degree is an inspiring metaphor with a motivating and focused message. It helps team members understand and remember that by making small changes and applying a little extra effort, they can realize greater success in their personal and professional lives. "At 211 degrees, water is hot -- at 212 degrees, it boils, and it's the extra degree that makes the difference," said Shelley Hayden of TMG Health Inc.

The meeting also highlighted the Consortium's mission statement and goals as well as leadership team structure, networking groups and guidelines. Additionally, the Consortium established four interest groups focused on internal customer service, external customer service, technology and quality/training.

Leadership for the NEPA Customer Service Consortium is provided by Penn State Wilkes-Barre; TMG Health, Inc.; Frontier Communications; RCN; Network Solutions; Metz & Associates; the Greater Wilkes-Barre Chamber of Business and Industry; and the Great Valley Technology Alliance.

The NEPA Customer Service Consortium invites all leadership team members from any company in Northeastern Pennsylvania that have a vested interest in providing excellent customer service to their next meeting, which is scheduled for Wednesday, Nov. 4.

For more information about the NEPA Customer Service Consortium, please contact Janet Rosenbaum, assistant director of continuing education at Penn State Wilkes-Barre, at 570-675-9102 or jqr8@psu.edu or visit http://www.wb.psu.edu/CE online.

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